Patient Service Rep. - Referral Coordinator
Referral Coordinator
American Health Network's Indianpolis Cancer Center is seeking a people-focused Referral Coordinator to work in a busy Cancer Center.
Coordinate Referral Appointments
The primary duty of a referral coordinator is working with patients to arrange and schedule referral appointments. This can include providing patients with referrals to other care providers, managing incoming patient referrals, or both. This Referral coordinator set appointments, send reminders, and provide patients with information about referral appointments.
Maintain and Update Patient Records
Referral coordinators ensure that patient records are up to date and kept in accordance with laws and regulations. These records may include information from other care providers, detailed information on procedures and tests conducted within the office, and records of patient ailments and treatments. Additionally, the referral coordinator may provide these records to other care providers. The position is also responsible to provide the office that referred the patient details and notes about the visit. Keeping the referring office up to date on the patient's condition and care.
Verify Patient Insurance Information
You will work closely with patients and insurance providers to gather and verify insurance information. They may call or email insurance representatives to verify patient coverage and enrollment information, check to make sure that procedures are covered by the patient’s insurance, and verify copay amounts and billing information that the office sends to the insurance company for reimbursement.
Provide Administrative Support
In addition to supporting referral activities, our referral coordinators also provide general administrative and clerical support to medical offices. These tasks can include answering phone calls and emails, managing schedules, and maintaining electronic or paper files and records. They may also check to make sure doctors and nurses have necessary supplies and patient records prior to appointments.
Answer Patient Questions
Because they frequently interact directly with patients, our referral coordinators regularly assist patients by answering questions and resolving issues that may arise during the course of an office visit. In this aspect of the role, the referral coordinator ensures that patients have the information necessary to make critical care decisions and may provide information to patient caretakers in accordance with HIPAA.
This is a full time position; 8:00-5:00 M-Fr
Job requirments
- Must have a high school diploma or equivalent
- Must possess excellent customer service skills, be detail oriented, and display strong written and verbal skills
- Previous medical office experience is preferred.
If this sounds of interest, and you are looking for a full time position with great benefits and no weekends, this could be the role for you!
Work Type: Full Time with Full Benefits ( 32 hrs/wk or more )
Work Hours: Monday - Friday 8am - 5pm