Analyst, Technology Training and Improvement

Community College of Baltimore County   Catonsville, MD   Full-time     Information Services / Technology (IT)
Posted on April 24, 2024
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The purpose of this class is to provide training, analysis, design and curriculum development, technical support, needs assessments, surveys, and administrative duties to support training and business process improvements within the college, related to IT initiatives.

Associate' Degree required, degree in Instructional Technology, Information Technology or related field. Five (5) years' experience in supporting technology, developing and delivering technology related training required. Experience performing needs assessments preferred. Must have a valid driver's license in good standing with violation points less than five (5).

  1. Analyze & design training materials and plans to meet the needs of groups and individuals.
  2. Teach technology & business process training courses for CCBC faculty and staff.
  3. Conduct departmental optimization needs assessments and surveys to increase efficiency and effectiveness around the use of technology.
  4. Support and facilitate course registration, attendance and related procedures.
  5. Provide troubleshooting and service coordination efforts with the appropriate group.
  6. Develop training plans, course schedules, and course delivery events.
  7. Support mobile and remote training, development, and facilitation.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

  1. Assist the college to become more efficient by introducing and implementing the use of technology to meet the strategic needs around IT initiatives.
  2. Implement the appropriate processes and procedures for approved IT initiatives.
  3. Analyze, design, deliver, implement and evaluate training initiatives
  4. Work independently or as part of a team to determine training objectives and design, develop and maintain instructor-led and electronic training documentation and materials, including training promotional materials, presentations, job aids, user guides, voiceover tutorials and instructor/participant material.
  5. Monitor and report the effectiveness of training for faculty and staff. Recommend and implement training changes for efficiency and effectiveness.
  6. Work collaboratively across organizational units to perform needs assessments/surveys around business processes, supporting technology integration and IT initiatives.
  7. Identify how technology can optimize business processes/procedures and implement appropriate interventions required to achieve desired results.
  8. Maintain currency in new and existing training methods and technologies, through research and participation in professional development activities as assigned. Maintain currency in Office, SharePoint and other computer software technologies, as well as adult learning theories, user experience and process improvement practices through research and professional development participation.
  9. Provide support to faculty and staff on a variety of technology problems, questions and projects.
  10. Identify, research and resolve technical problems related to training material and programs.
  11. Facilitate communication between users and IT personnel on system/software purpose, work-flow issues, data integration and output needs.
  12. Perform tasks relating to the functions of the department, including collecting, reviewing, inputting and auditing data.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.


Community College of Baltimore County

Catonsville , MD