Customer Service / Data Input Clerk

Customer Service / Data Input Clerk

The Daily Item in Sunbury, PA is seeking a positive and professional Customer Service Representative / Data Input Clerk to join our team. In this role, you’ll be our customers’ first point of contact, responsible for delivering a best in class customer support experience in our circulation department.

Duties and responsibilities include, but are not limited to: · Managing and assisting incoming calls from subscribers, vendors, and delivery contractors with matters related to all aspects of newspaper circulation. · Identifying and assessing customer needs to achieve satisfaction. · Becoming proficient with circulation software to assist with routine functions and reporting. · Providing support for sales campaigns. Generating sales leads that develop into new customers. · Assisting with deliveries if needed.

Qualified candidates must: · Be comfortable working on deadline, with a focus on detail and accuracy. · Present as courteous and professional to customers. · Have the ability to work with others as a team. · Have a good, general knowledge of computers, WORD, and EXCEL.

Benefits include, but are not limited to, medical, dental, vision, and 401K, as well as paid vacation, personal, and sick time commensurate with length of service.

Equal Opportunity Employer.