Client Technology Consultant, AV IT I
Dartmouth College
Hanover, NH
Full-time
Information Services / Technology (IT)
Posted on April 11, 2024
Position Details
Position Information
Posting date
03/01/2024
Closing date
Open Until Filled
Yes
Position Number
1128781
Position Title
Client Technology Consultant, AV IT I
Department this Position Reports to
Director, Client Services Manager
Hiring Range Minimum
$24.50/hr.
Hiring Range Maximum
$30.63/hr.
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
M-F, 8a-5p
Location of Position
Hanover, NH
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
NA
Is this a grant funded position?
No
Position Purpose
The Client Technology Consultant, AV IT l ( CTCAVI) supports and enhances the academic and administrative environment at Dartmouth by providing operational support and consulting for AV and related client technologies. This role ensures reliable technology experiences for students, faculty, and staff, facilitating effective learning, teaching, and operational activities through technology integration.
Description
Required Qualifications - Education and Yrs Exp
Associates plus 1-2 year(s) of experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
Jonathan Kulp
Department Contact Phone Number
603.646.6110
Department Contact for Cover Letter and Title
Bradley Shulda
Department Contact's Phone Number
603.646.6579
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Preferred, but not required
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/72708
Key Accountabilities
Description
TECHNOLOGY SUPPORT
75%
Description
PROJECT PARTICIPATION AND COLLABORATION
10%
Description
TRAINING AND DEVELOPMENT
10%
Description
Performs other duties as assigned – 5%
Percentage Of Time
5%
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Posting date
03/01/2024
Closing date
Open Until Filled
Yes
Position Number
1128781
Position Title
Client Technology Consultant, AV IT I
Department this Position Reports to
Director, Client Services Manager
Hiring Range Minimum
$24.50/hr.
Hiring Range Maximum
$30.63/hr.
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
M-F, 8a-5p
Location of Position
Hanover, NH
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
NA
Is this a grant funded position?
No
Position Purpose
The Client Technology Consultant, AV IT l ( CTCAVI) supports and enhances the academic and administrative environment at Dartmouth by providing operational support and consulting for AV and related client technologies. This role ensures reliable technology experiences for students, faculty, and staff, facilitating effective learning, teaching, and operational activities through technology integration.
Description
Required Qualifications - Education and Yrs Exp
Associates plus 1-2 year(s) of experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- Associate's degree with 1 year of relevant work experience or the equivalent combination of education and experience.
- Demonstrated ability to understand client perspective and deliver client-focused service.
- Demonstrated ability in supporting AV Systems, desktop and mobile operating systems, applications, and peripherals.
- Demonstrated effective verbal and written communication skills.
- Demonstrated ability to work in a fast-paced, Client Service-oriented environment managing multiple tasks and priorities.
- Demonstrated ability to collaborate and work effectively on teams.
- Self-motivated and able to work with limited supervision.
- Provides outstanding client service through support interactions with clients.
- Experience working in an Academic environment.
- Experience using IT service management software.
- Familiarity with endpoint management concepts and tools.
Jonathan Kulp
Department Contact Phone Number
603.646.6110
Department Contact for Cover Letter and Title
Bradley Shulda
Department Contact's Phone Number
603.646.6579
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Preferred, but not required
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/72708
Key Accountabilities
Description
TECHNOLOGY SUPPORT
- Provides core support for accounts and access.
- Provides core technology support for AV systems, computers, devices, and software.
- Provides outstanding client service through support interactions with clients.
- Uses endpoint management tools to support client computers and devices.
- Uses existing scripts and automation to provide technology and client support.
- Creates and maintains documentation for technical issues and knowledge.
75%
Description
PROJECT PARTICIPATION AND COLLABORATION
- Identifies areas for improvement in Client Technology Consulting processes and participates in process improvement initiatives.
- Participates in testing, development, communication, and implementation of projects.
- Collaborates with colleagues to share information, build relationships, and accomplish shared goals.
10%
Description
TRAINING AND DEVELOPMENT
- Collaborates with colleagues to identify and pursue training opportunities aimed at developing expertise in both existing and emerging technologies.
- Actively engages in independent learning initiatives to acquire and enhance subject matter expertise.
10%
Description
Performs other duties as assigned – 5%
Percentage Of Time
5%
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you learn about this employment opportunity?
- Current Dartmouth employee (Please specify full name below)
- Word of mouth
- Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
- jobs@dartmouth.edu email outreach
- Recruiter (Please specify full name or event below)
- abilityJOBS
- Chronicle of Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed
- Inside Higher Ed
- LinkedIn's Job Board
- RecruitMilitary
- Dartmouth's Job Board (searchjobs.dartmouth.edu)
- Other (Please specify below)
- If you would like to add more information to your answer, please specify here:
(Open Ended Question)
Required Documents
- Cover Letter
- Resume
- Curriculum Vitae
- Additional Document #1
