Program Coordinator, Professional and Continuing Education

Eastern Washington University Cheney, WA Full-time Education

Posted on April 16, 2024

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Program Coordinator, Professional and Continuing Education

About Eastern Washington University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’22-’23 College of Distinction (CoD). Money magazine recently named EWU as one of its Best Colleges in America 2023.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.

Job Summary:
Eastern Washington University (EWU), a regional comprehensive university, is seeking skilled and team-oriented applicants for our Program Coordinator, Professional and Continuing Education position within our Professional and Continuing Education unit in Academic Affairs.

The successful candidate will report to the Assistant Vice President for Professional & Continuing Education. The Professional and Continuing Education Program Coordinator will coordinate operational tasks, organize, manage, and develop processes and systems to improve and maintain PCE offerings. Primary duties include assisting with registrations, student support, administrative support, and record keeping.

The position requires a high standard of personal and professional ethics, and the ability to communicate, advise, and work effectively with all constituent groups internal (students, staff, and faculty) and external stakeholders to the institution. This position will exercise independent judgment in interpreting and applying rules and regulations.

Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Eastern Washington University is an affirmative action/equal opportunity employer, and applications from members of historically underrepresented groups are especially encouraged.

See Job Duties section for detailed description of the position's responsibilities.

In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.

EWU expands opportunities for personal transformation through excellence in learning.

Applications are open and accepted until recruitment is closed. Screening of applications will begin on March 29, 2024 and will continue to be screened until recruitment is closed.

Required Qualifications:

High school diploma or GED.
Two years of increasingly responsible office experience providing administrative support.
Demonstrated experience with project management and project implementation.
Strong written and verbal communication skills.
Ability to manage concurrent projects.
Proficient computer skills that include Microsoft Office Suite, Outlook, and Adobe Acrobat.
Candidate must demonstrate interest, ability and/or experience in promoting cultural competency, universal accessibility, and/or diversity.

Preferred Qualifications:

Associate or bachelor’s degree.
Experience with Banner and/or CampusCE.
Experience within higher education.
Project Management Professional Certification.

Other Skills and Abilities:

Teamwork
Flexibility
Effective working relationships with faculty, staff, students, and external constituents
Ability to work under pressure and meet deadlines in a proactive manner

Job Duties:
% of Time: 50
Responsibility / Duty: Student Registration Services

Maintain PCE website including entering information into the student management system.
Process in-person registration forms, registration requests via email, non-degree seeking registration forms, and EWU Professional and Continuing Education registrations.
Process course drops, complete withdrawals, drops due to non-attendance per instructor request, enrollment cancellations, and assist with drops due to lack of pre-requisites.
Manage and resolve error report generated through the student and education management systems.
Explain registration process to students, check on registration status of students, monitor the PCE email account, follow up on registration issues, and collect and process registrations for students with the instructor’s approval to add a class that is full.
Exercise independent judgment in the interpretation of federal and state policies, University policies, and departmental procedures. Determine when exceptions to drop/add deadlines, fees, etc. are applicable due to university error.
Create and maintain course completion documentation including certificates, course transcripts, and documentation related to licensure and certification.
Communicate with faculty, staff, and departments regarding student registrations.

Essential Function Indicator: Yes

% of Time: 30
Responsibility / Duty: Administrative and Student Support

Act as primary contact for the program.
Respond to walk-ins, phone calls and emails from students, faculty, and staff with excellent customer service.
Make students aware of academic resources such as Degree Audit, myEWU Portal, EagleNET, and Schedule Planner and provide basic instruction on these tools.
Answer general questions.
Maintain knowledge of important dates within PCE, including registration, refund, and withdrawal deadlines.
Manage PCE Academic Calendar
Assess charges and late fees to student accounts.
Provide administrative support to PCE office.
Participate in training events and other promotional activities.
Provide task-based project support as needed.

Essential Function Indicator: Yes

% of Time: 15
Responsibility / Duty: Record Maintenance

Create new student records prior to registration for new non-matriculated student registrations.
Research students’ prior credentials. Correct errors to status, student level, student program, and other student records based on audit reports.
Maintain an in-depth understanding of the Banner and CampusCE systems and document imaging system.
Transfer and record student, course, and program information in the appropriate location following established guidelines.
Assist with the distribution and collection of end-of-course evaluations.
Maintain an in-depth knowledge of FERPA regulations and other related student privacy policies and procedures.
Maintain front PCE policy and procedural manuals.

Essential Function Indicator: Yes

% of Time: 5
Responsibility / Duty:

Other related duties as assigned.

Essential Function Indicator: Yes

Conditions of Employment:
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement: https://in.ewu.edu/hr/wp-content/uploads/sites/40/2021/07/WFSE-EWU-CBA-Barg.-Units-1-and-2-2021-2023-FINAL.pdf

Upon hire you must complete required DEI, Hazing, Harassment and Title IX training, and other federal, state & university mandated trainings. You can access the online training at https://inside.ewu.edu/hr/training-resources/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources’ https://inside.ewu.edu/hr/training-resources/.
Salary Information: The salary for this position is $41,316 (minimum) up to $47,532. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date: 03/15/2024
Open Until Further Notice: No
Closing Date:
Screening to Begin: 03/29/2024

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/11924

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

Apply Now

Program Coordinator, Professional and Continuing Education

Eastern Washington University

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