Online Program Coordinator
Online Program Coordinator
The University of Nebraska at Kearney - eCampus Office is seeking a Online Program Coordinator.
Brief Summary of Job Description
As an Online Program Coordinator for UNK, this position is responsible for outreach to prospective UNK students, including student recruitment, lead nurturing, and maintaining a working knowledge of campus offices and activities related to online education; advise UNK students, monitor, and analyze the impact of the program. This position will work with the customer relationship management (CRM) software and related teams to ensure timely and consistent communications appropriate for prospective online student populations and reporting of key performance indicators. Support the coordination of lead nurturing and recruitment marketing efforts in partnership with eCampus and NU Online. This position is responsible for the following programs: B.S. In Applied Health Science, M.S. in Health Science, and Psychology.
Job Duties
Student Outreach
• Proactive outreach to prospective UNK students through the CRM system, email, phone and other communication methods
• Build relationships to support prospective students through the decision-making and application process, assisting prospective students in navigating the admissions process and meeting deadlines
• Discuss educational and career plans consistent with the UNK student’s goals, interests, and requirements
• Connect institution and program value propositions to prospective students by sharing relevant insights and information into offerings such as academic programs, resources, program features, etc.
• Provide exceptional customer service including timely response to emails and voice messages in accordance with guidelines
Program & Admissions Knowledge
• Maintain understanding of UNK programs application requirements and processes and communicate these effectively and in a supportive manner to prospective students
• Maintain in depth understanding of online programs at UNK, and general knowledge of online programs system wide
• Provide accurate information about institutional policies, procedures, resources, and programs
• Unofficial evaluation of student transcripts and maintain relevant student files
• Advise UNK students to meet requirements of their chosen program of study
CRM & Reporting:
• Collect and maintain accurate prospective UNK student demographic data and program-related information of prospective students in customer relationship management system
• Develop or assist in the development and/or optimization of lead nurturing email campaigns
• Report or assist in the reporting of lead conversion to application and enrollment and other related data
Required Qualifications
• Four-year degree, preferably with emphasis in communication, marketing, business, or related field; or equivalent.
• Excellent oral and written communication skills, ability to cultivate strong interpersonal customer and co-worker relationships and work effectively cross functionally
• Ability to read and interpret complex information, talk with customers and listen attentively
• Proficiency with computer software to include word processing, databases and spreadsheets necessary
• Strong organization and attention to detail and accuracy is essential
• Ability to work collaboratively and interact effectively with team members, clients and outside constituents
Ideal candidates will exhibit the following traits:
• Intellectually agile, problem solver, and team player who seeks to contribute to the success of the organization
• A self-starter who is comfortable with attention to detail and able to work independently, along with having the judgement to seek supervision and/or input from others when necessary
• Demonstrated critical thinking and problem-solving skills
• Proven follow through on projects and timely execution of tasks in a fast-paced setting
Preferred Qualifications
• One-year experience in college admissions or advising offices; knowledge of principles and practices in college student services preferred
• Knowledge of CRM system(s) preferred
Equal Opportunity Employer/Veterans/Disabled