SYSTEM SUPPORT ANALYST
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Information Services / Technology (IT)
Posted on April 22, 2024
Hiring Department
Division of Information Technology
Job Description
• Provide end user hardware device support by: serving as an information resource related to various device and peripheral systems, including PC, Mac, Linux, and mobile device operating systems and application programs. Install, configure, and upgrade end user software and maintain device hardware and operating systems. Consult with end users to analyze their technological requirements.
• Provide applications / software support by: providing specialized support for MURR specific software as well as University supported email applications, second tier support on approved software and applications, and integrate different computing systems for users if possible and when necessary.
• Focus on high-level, professional customer service and provide training by: one-on-one training to faculty, staff, and students in the use of operating system software, supported device software, connectivity to campus networks and servers, and in resolution of complex hardware and software problems; training and mentoring other technical staff in systems support responsibilities, and develop and maintain own knowledge of supported products.
• Serve administrative duties by: creating, planning, testing, implementing and documenting projects to better serve users' need; and consult with users regarding commercially available software, site-licensed software, or applications. Maintain advanced knowledge of new products, upgrades, and technologies.
• Responsible for working in collaboration with other team members, and other support groups to maintain division wide continuity: AD configurations, system management tools (SCCM and JAMF), backup solutions, file storage, network functionality, and hardware maintenance.• Provide end user hardware device support by: serving as an information resource related to various device and peripheral systems, including PC, Mac, Linux, and mobile device operating systems and application programs. Install, configure, and upgrade end user software and maintain device hardware and operating systems. Consult with end users to analyze their technological requirements.
Shift
Monday - Friday, 8am - 5pm
Minimum Qualifications
High School diploma required. Minimum 1-2 Years of Higher Education experience. Expansive knowledge of device/workstation hardware/software/operating systems.
Preferred Qualifications
Windows and Mac OS fluency. Customer Service experience a plus.Windows and Mac OS fluency. Customer Service experience a plus.
Anticipated Hiring Range
Salary Range: $15.00 - $22.00, commensurate with experience
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Sponsorship Information
Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call the Director of Employee and Labor Relations at 573-882-2146.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
