Front Desk Operations Specialist, UMKC's Roo Advising, 78695
University of Missouri-Kansas City
Kansas City, MO
Full-time
Administration / Clerical
Posted on May 9, 2024
Hiring Department
Roo Advising
Job Description
The Division of Student Success at UMKC is looking for an Office Support Assistant to join our Academic Advising team.
Roo Advising is UMKC's centralized advising model. Roo Advising is a proactive, personalized, and comprehensive advising experience designed to ensure students understand the requirements for their chosen degree programs and have a clear path to graduation. Roo Advising is comprised of five (5) Major Academic Paths:
- Arts & Cultural Studies: Art History, Communication Studies (Film and Media emphasis), English, Film and Media Arts, Languages and Literatures (Classical, French, International Studies, Spanish) and Studio Art
- Exploratory/FLEX: Undecided and Visiting Non-Degree
- Human Behavior, Education & Justice: Communication Studies, Criminal Justice and Criminology, History, Liberal Arts, Philosophy, Political Sciences, Psychology, and Sociology (Anthropology).
- Business & Management: Accounting, Business Administration and Economics
- Numbers, Engineering, Technology & the Cosmos: Earth and Environmental Science, Environmental Studies, Mathematics and Statistics, Physics (Astronomy), Civil Engineering, Computer Science, Electrical and Computer Engineering, Information Technology, Mechanical Engineering, Urban Planning and Design and Urban Studies
- Natural & Health Sciences: Biology, Chemistry, Dental Hygiene, Health Sciences and Nursing, and Pre-Professional Health and Law Programs
Responsibilities include, but are not limited to:
- Delivering an exceptional customer service experience and upholding departmental service standards.
- Fostering an inclusive atmosphere in a dynamic office that supports the success of students, academic advisors, and student workers.
- Maintaining confidentiality of student and employee records and related processes
- Recruiting, hiring, training, supervising, scheduling and managing payroll for Federal Work Study employees (12 employees), including participation in Federal Work Study employment fairs in Fall and Spring terms
- Developing and maintaining training and onboarding materials for Federal Work Study employees.
- Developing and maintaining operations manual for front desk staff.
- Serving as the primary office receptionist in main Roo Advising checkin location, greeting and assisting students in person and by phone, responding to and routing email and phone calls.
- Keeping call handler messaging updated.
- Answering voicemails received at main x1148 phone line.
- Serving as primary contact with MAP Managers and advisors regarding front desk operations/reception processes.
- Managing Starfish Connect virtual Kiosk traffic, ensuring students are in the correct queue, and communicating with advising staff via Teams to manage student traffic.
- Managing Starfish Connect reserve appointments and communicating appointment details with advising staff.
- Providing information, assistance, and support to current and potential students to ensure their fulfillment of educational goals
- Monitoring and managing Teams channels relevant to position including Kiosk
- Assisting with student check-in in assigned office location and in other locations as needed to ensure appropriate coverage.
- Creating and updating content for Roo Advising Pocket Guide for all areas of responsibility.
- Special projects and other duties as assigned
Shift
The Office Support Assistant must be available to work in person Monday through Friday from 8am-5pm. Summer Orientation during the months of June and July may require occasional weekend work on Saturdays.
Minimum Qualifications
High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary
Preferred Qualifications
- Associate's or bachelor's degree
- Previous experience in higher education, working with students and student records
- Experience supervising others
- Knowledge of human resources and equal opportunity employment practices
- Proficient knowledge of PeopleSoft, Starfish, SLATE, Adobe, Cascade, and Microsoft Office including Teams, Excel, Word, and Outlook.
Up to 18.00 per hour commensurate with experience and education.
Application Deadline
Applications will be accepted until this position is filled.
Community Information
Kansas City offers the best of both worlds—a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.
UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.
UMKC is proud to be “Kansas City's university,” and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call Human Resources at 816-235-1621.
To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.
