Graduation Specialist - The Graduate School
University of Tennessee, Knoxville
Knoxville, TN
Full-time
Education
Posted on April 11, 2024
Graduation Specialist (Student Services Associate II)
The Graduate School
Regular Full-Time, Non-Exempt, Market Range 04
The Graduate School at the University of Tennessee, Knoxville invites applications for the position of Graduation Specialist. The primary purpose of this position is to maintain accurate records of graduate students, evaluate them for graduation, and certify the completion of graduation requirements through the degree audit process.
Qualifications :
Duties & Responsibilities
The person filling the Graduation Specialist position is tasked with the following duties:
- Receive, evaluate, and approve various Graduate School forms (Admission to Candidacy, Leave of Absence, Reinstatement, Late Change of Registration, Overload Request, Thesis/Doctoral Committee forms, etc.)
- Ensure that detailed and accurate records of graduate students are maintained as students are approved for graduation each semester.
- Receive and process requests to verify enrollment and/or degree completion.
- Update various records and enter data in Banner (committee information, transfer credits, previous degrees, candidacy status, etc.) in a timely manner.
- Review and process graduation applications in Banner.
- Effectively communicate with students, faculty, and staff advising them of options, policies and procedures, and proper routes for problem resolution.
Required Qualifications
The person who fills the Graduation Specialist position is required to have:
- a high school diploma or GED
- a minimum 2 years of office experience in an administrative support position (preferably in an office dealing with the public and serving clients)
- a strong attention to detail
- the ability to complete multiple tasks in a timely and professional manner
- a customer-service-focused attitude
- excellent written and oral communication skills
- proven organizational and time management skills
- experience working with computers and software such as Microsoft Office
- experience performing tasks that require a high level of accuracy
- an ability to work collaboratively with other employees
In addition to meeting the required qualifications, the preferred candidate will have:
- a Bachelor’s Degree
- 2 years of experience working in a higher education office environment
- the ability to effectively communicate with diverse audiences represented in a higher education setting
- experience using and/or processing web forms
- knowledge and experience working with Banner, Argos, and/or OnBase (or similar type systems)
- detailed knowledge of Graduate School policies and procedures
- experience working with high volume and deadlines
Qualifying applicants are asked to submit their online staff application at https://hr.utk.edu/staff-positions/ and attach the following documents:
- a cover letter addressing the qualifications for the position
- a current resume
- the contact information for three professional references
Mrs. Millie Cheatham, Graduate School Office Manager
(865) 974 – 0818
mcheatha@utk.edu
All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.
Eligibility and other terms and conditions of employment benefits at The University of Tennessee are governed by laws and regulations of the State of Tennessee, and this non-discrimination statement is intended to be consistent with those laws and regulations.
In accordance with the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, The University of Tennessee affirmatively states that it does not discriminate on the basis of race, sex, or disability in its education programs and activities, and this policy extends to employment by the University.
Inquiries and charges of violation of Title VI (race, color, and national origin), Title IX (sex), Section 504 (disability), ADA (disability), Age Discrimination in Employment Act (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone (865) 974-2498. Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.
